Complaint Management System for

Smart Businesses

Enhance your service deliverability with a fully customizable QR code-based feedback and complaint management system, designed to elevate your overall customer and visitor experience.

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Helping Businesses Improve

Satisfaction Quotient

Designed to efficiently handle customer grievances that acts as a centralized hub where all customer complaints are logged, tracked, and resolved and provides valuable insights through analytics, helping businesses identify recurring issues, bottlenecks, and areas for improvement.

Ticket Management System

A ticketing system automatically assigns complaints to the relevant teams or individuals. Each complaint is given a unique identifier for easy tracking, and the system ensures that no grievance is overlooked. Escalation rules can be configured to prioritize unresolved issues and guarantee timely follow-ups.

Automated Notifications

Real-time notifications ensure both customers and team members stay informed. Customers receive updates about their complaint’s progress, while teams are alerted to pending tasks or approaching deadlines. This transparency boosts accountability and customer trust.

Performance Analytics

Built-in analytics track key performance indicators (KPIs) such as average resolution times, first-response rates, and customer satisfaction scores. This data helps businesses identify trends, assess team performance, and implement strategies for continuous improvement.

Around 72% of customers prefer self-service options like QR code-based complaint systems for ease and convenience with over 60% increase in feedback or complaint submissions.

A Step towards

Enhanced Efficiency

Customisable customer/visitor feedback system that provides detailed insights on your operations to help you not just improve customer experience but also helps in achieving better operational outcomes.

Efficient Complaint Routing

Advanced routing mechanisms categorize complaints based on type, severity, or source and direct them to the most appropriate personnel. This reduces delays and improves resolution accuracy.

User-Friendly Submission Process

Customers can submit complaints via multiple channels, such as web forms, mobile apps, QR codes, or emails. The process is designed to be intuitive, requiring minimal effort from users. Customers can also attach relevant documents, screenshots, or videos to support their claims.

Comprehensive Complaint Tracking

Consolidates complaints from various communication channels, including email, QR codes or kiosks. This ensures that every grievance is captured, documented, and resolved efficiently, regardless of how the customer reaches out.

Enhanced Customer Experience

Features like 24/7 access to complaint submission through QR codes allow customers to report issues conveniently. The system ensures that every complaint is acknowledged promptly, fostering a positive customer experience.

Make your Customers

Feel Heard

QR Code-Based Complaint Management System is a revolutionary solution designed to simplify how businesses and organizations manage customer feedback and complaints. By leveraging the simplicity and accessibility of QR codes, this system enables users to raise complaints quickly and efficiently without the need for complex apps or lengthy processes.

Built for

Smart Businesses

Patient feedback system that allows you to collect patient feedback through multiple channels based on your convenience including Android Tablets, QR Codes, iPads, Android Kiosks, SMS or Web.

Healthcare

Hospitals and clinics can provide QR codes for patients to share feedback or report concerns about services.

Real Estate

QR codes in public spaces, offices, or residential buildings let tenants or employees report maintenance issues.

Hospitality

Hotels and restaurants can use QR codes in rooms or on tables to allow guests to report issues instantly.

Retail

QR codes on receipts or product tags enable customers to log complaints about defective products or poor service.

Helping provide Better

Customer Experience

Enhance your customer experience with a Complaint Management System designed to deliver a fresh, dynamic approach. Offer custom forms and surveys, paired with real-time alerts and notifications, to engage and respond to your customers and visitors effectively.

Get in touch to build a

Happy Workplace

Consistently monitoring customer and visitor complaints/feedback and taking prompt action on their responses can foster a happier work environment and significantly boost your customer satisfaction score. Contact us to learn how we can help you build a better, more engaging experience.

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AI powered SaaS Platform helping Businesses achieve Operational Efficiency leveraging IoT Sensors, Indoor Location Intelligence and powerful Analytics.

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